This Privacy Policy ("Policy") describes how MetaHill ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you use UltraPix (https://ultrapix.ai) and the mobile application UltraPix: AI Image Generator (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
1.1 Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Address (City, State, ZIP/Postal code)
- Gender and age
- Social login data (if applicable)
1.2 Usage Data
We automatically collect:
- IP address
- Device and browser information
- App interactions and usage patterns
This helps us operate, maintain, and improve our services and user experience.
1.3 User Content
- Images, prompts, and media uploaded or generated
We process this content only to provide the Service.
We do NOT use your content to train AI models.
2. Device Permissions
We may request access to:
- Camera
- Photos / Media / Files
- Microphone
These permissions are used only for core functionality and to enhance user experience. You can manage permissions in device settings.
3. How We Use Information
We use data to:
- Provide and operate the Service
- Process payments and subscriptions
- Manage user accounts
- Provide support
- Ensure safety and prevent misuse
We may also use data to:
- Improve performance and features
- Develop new functionality
4. Legal Basis (GDPR)
We rely on:
- Contract
- Consent
- Legitimate interests
- Legal obligations
5. Payments
Handled by:
- Apple App Store
- Google Play
- Stripe
- RevenueCat
We do not store full payment details.
6. Analytics
We use:
- Google Analytics
- PostHog
To understand usage and improve the Service.
7. Email Communications
We use Resend for sending essential communications.
8. Cookies
Used for authentication, sessions, and analytics.
A consent mechanism is provided where required.
9. Data Sharing
We share data only with trusted service providers necessary to operate and improve the Service.
We do NOT sell personal data.
10. International Transfers
Data may be processed outside your country (including the United States) with appropriate safeguards.
11. Data Retention
We retain data:
- While your account is active
- Deleted after request within reasonable time
- Longer if required by law
12. Security
We use industry-standard safeguards including encryption and secure authentication.
13. Your Rights
You may:
- Access, correct, or delete your data
- Restrict or object
- Withdraw consent
Contact us at upxsupport@gmail.com
Response within 30 days.
14. California Rights
You may request:
- Access, correction, deletion
We do not sell or share personal data.
15. Children's Privacy
Not intended for children under 13.
We will remove such data upon request.
16. Account & Data Deletion
Users can delete their account:
- Directly within the app (recommended)
- Or via email: upxsupport@gmail.com — Subject: "Account Deletion Request - [Your Email]"
If you have an active paid subscription, you must cancel it before your account can be deleted.
For full instructions, visit our Account & Data Deletion Request page. We process deletion requests within 30 business days.
17. Changes
We may update this Policy at any time.